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What to Do When Customer Service Meets Social Media: 5 Basic Lessons

by Distribion Archive | Aug 24, 2011 | Best Practices, Blog, Blog Archive, Multi-Channel Marketing

In June 1984, the first online customer support forum for computer users sponsored by a computer maker opened its virtual doors on CompuServe on a Tuesday morning.  Around noon on Thursday, the volume of inquiries was running about five times what the company planners...

Drawing the Line Between Personal and Professional

by Distribion Archive | Jun 16, 2011 | Blog, Blog Archive, Industry News

Over the past week, thousands of new readers have visited this blog in response to an article on regulation and compliance in social media.  So The Distributed Marketing Blog is happy to announce a free webinar on July 14 that will help further explore the emerging...
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